Frequent questions

If I am not able to pick up my luggages by 21:00.
What should I do?
An extension fee of 150 yen per hour will be charged from 9:00 pm to 11:00 pm on the same day. Additionally, after 11:00 pm on the same day, an additional fee will be charged for each day.
We are sorry that we have no services for a long term storage. However for the future, we consider this type of service. Once this service is started, we will release the news in this site.
What should I do if I lose my slip?
Please ask at the store where you dropped off your luggage.
You will be able to deliver the luggage if you can check the card information you have settled and identify you. Therefore, please note that we can’t hand your luggage over to a representative who does not have the slip.
Please tell me the size and number of luggage that can be checked.
The number does not matter as long as the total of three sides is less than 300 cm and it can be checked with a dedicated key chain. We can also store golf bags, surfboards, snowboards and musical instruments. However, for the safety management of the staff and the luggage, it can be carried by one person (20 kg / piece as a guide) and may be refused if it can not be transported by the elevator.
What happens if the luggage is damaged or lost or destroyed altogether?
The damage caused as a result of the Company will be compensated for the amount assessed as the market value, with the lower limit of the customer’s declared amount for the damage or \300,000/ piece as the lower limit. However, this is not the case unless it comes to natural disasters or our responsibility.
Is here any “Not acceptable items”?
We cannot accept the following items, as stated in the terms and conditions of use which is confirmed at the time of acceptance.

  1. Not properly packed.
  2. The value of one luggage exceeds JPY 300,000.
  3. Cash,Valuables.
  4. The explosive, combustible, and other hazardous materials.
  5. Poisonous drugs, deleterious drugs, and poisonous and deleterious substances.
  6. The living pathogen and the material contains it, or those detected the living pathogen adhesion.
  7. Transfer prohibited or distribution prohibited under the law.
  8. Animals.
  9. Other items that we deemed to be unsuitable for storage.

For cases where the Company suffers damage caused by storage baggage that violates the regulations as described above, we will claim compensation for the damage equivalent.

Do we need advance registration or reservation from the site?
No prior registration or reservation is required.
※ If the store is occupied, you may not be able to keep it. Please note.
Can I take out some of the checked luggage or change the checked luggage?
We are not allowed in the safety and quality control of the luggages. However, it is possible to check the contents of the luggages once it has been settled, and check again.
Is it possible for an alternative person to pick up the luggages?
In general, we will hand the luggage over to whoever brings the slip.Delivery is smooth if you can tell so at the time of check.
What is the payment method?
Credit cards such as “VISA”, “Master”, “JCB”, “AMERICAN EXPRESS”, “Diners Club”, “DISCOVER”, “UnionPay”, electronic money for transportation systems such as “Suica” and” PASMO”, electronic money such as “iD” and “QUICPay”, and QR codes for “Alipay”, “WeChat Pay”, NTT DOCOMO’s “d PAY”, “PayPay”, “LINE Pay”, and “au PAY” can be used.
*Some services may not be available in some stores, so please check with store staff for details.
Can I issue a receipt?
We will issue upon request.
What should I do if I can not get in time because of a disaster etc?
It will depend on the situation. Please call the call center on your slip at (+81)(0)3-4580-7461.There is no additional charge if circumstances warrant.